Return & Refund Policy

At Adarsh Home & Lifestyle, we want you to be completely satisfied with your purchase. This policy explains how returns, exchanges and refunds work.

1. Return Window

  • Most products are eligible for return within 7 days of delivery, unless a different return window is specified on the product page.
  • Custom-made, made-to-order, and clearance/sale items are generally non-returnable unless defective or damaged on arrival.
  • Returns/refunds are otherwise governed by the specific category and product's individual terms, which are noted on the product listing where applicable.

2. Conditions for Return

  • The product must be unused, unwashed and in its original condition, with all tags, packaging, manuals and accessories intact.
  • Products showing signs of use, installation, assembly damage, or missing parts may not be eligible for a return or may incur a deduction.
  • Proof of purchase (order ID, invoice) is required to process any return.

3. Damaged, Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery with clear photos/videos of the product, packaging and shipping label.
  • Once verified, we will arrange a free replacement, repair, or full refund at our discretion.

4. How to Initiate a Return

  1. Contact us at adarsh.purohit2010@gmail.com or +91 70191 29985 with your order ID and reason for return.
  2. Our team will review your request and, if approved, share the return process (pickup or self-ship, as applicable).
  3. Pack the item securely in its original packaging along with all accessories.

5. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed to the original payment method within 7–10 business days. For Cash on Delivery orders, refunds will be made via bank transfer/UPI after collecting your account details.
  • Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong/defective/damaged item).
  • Return shipping costs for change-of-mind returns are generally borne by the customer, unless otherwise stated at the time of purchase.

6. Exchanges

If you wish to exchange a product for a different size, color or variant, please contact us within the applicable return window. Exchanges are subject to stock availability.

7. Order Cancellation

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled but may be returned as per this policy upon delivery.

8. Non-Returnable Items

For hygiene, safety or customization reasons, certain items (e.g., used/installed furniture, custom-cut products, and items marked "non-returnable" on the product page) cannot be returned unless defective.

Last Updated: September 2026