Adarsh Home & Lifestyle ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store and protect your personal information when you use www.adarshhomes.in, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
- Personal details: name, phone number, email address, billing and shipping address.
- Order information: products purchased, order value, payment method (excluding full card/bank details, which are handled directly by our payment gateway partners).
- Technical information: IP address, browser type, device information and cookies for site functionality and analytics.
- Communication data: messages, emails, or WhatsApp/SMS correspondence with our support team.
2. How We Use Your Information
- To process, fulfil and deliver your orders.
- To communicate order updates, respond to queries, and provide customer support.
- To process payments securely through third-party payment gateways.
- To send promotional communications, where you have opted in (see our Marketing Policy).
- To improve our Website, products and services, and to detect/prevent fraud.
- To comply with legal and regulatory obligations.
3. Cookies
Our Website may use cookies and similar technologies to enhance user experience, remember preferences, and analyze site traffic. You can control cookie preferences through your browser settings; disabling cookies may affect certain Website functionality.
4. Sharing of Information
- We do not sell or rent your personal information to third parties.
- We may share your information with trusted third parties strictly for order fulfilment, such as payment gateways, courier/logistics partners, and IT service providers, solely for the purpose of completing your transaction.
- We may disclose information where required by law, court order, or governmental authority.
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. Payment transactions are processed through secure, PCI-DSS compliant payment gateway partners; we do not store your full card details on our servers.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.
7. Your Rights
- You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
- You may opt out of promotional communications at any time (see our Marketing Policy).
8. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental/guardian consent.
9. Grievance Officer
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:
- Name: Adarsh J Purohit
- Designation: Proprietor
- Email: adarsh.purohit2010@gmail.com
- Phone: +91 70191 29985
- Address: Hubballi, Karnataka, India
We will acknowledge and address grievances in accordance with applicable timelines under Indian law.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.
Last Updated: September 2026