Adarsh Home & Lifestyle stands behind the quality of the furniture we sell. This policy outlines the terms of the manufacturer/brand warranty applicable to eligible products.
1. Warranty Coverage & Duration
- Eligible plastic furniture carries a guarantee of up to 3 years from the date of purchase, depending on the specific product, brand and manufacturer's warranty terms.
- Warranty duration and terms vary by brand and product category. The applicable warranty period for a specific product is mentioned on the product page or invoice.
- Brands covered may include Nilkamal, Supreme, Cello, Mango Furniture, and other associated brands stocked by us.
2. What Is Covered
- Manufacturing defects in materials or workmanship that arise under normal household use.
- Structural failure (e.g., cracking, breakage) not caused by external damage, provided the product was used as intended.
3. What Is Not Covered
- Physical damage due to accidents, mishandling, misuse, or overloading beyond rated capacity.
- Normal wear and tear, fading of color due to sunlight/weather exposure, or scratches from regular use.
- Damage caused by improper cleaning agents, unauthorized repairs, or modifications.
- Damage occurring during transportation by the customer or a third-party mover (post-delivery).
- Commercial or rental use of products intended for domestic/household use, unless explicitly sold as commercial-grade.
4. How to Claim Warranty
- Contact us at adarsh.purohit2010@gmail.com or +91 70191 29985 with your order ID/invoice, a description of the defect, and clear photos/videos of the issue.
- Our team, or the brand's authorized service center, will inspect the claim and determine eligibility under the manufacturer's warranty terms.
- If approved, we will arrange a replacement with a new product of the same or equivalent model, subject to availability. Repair may be offered as an alternative where applicable.
5. Transportation Costs for Warranty Replacement
Where a warranty replacement is approved, transportation costs may be shared between the customer and Adarsh Home & Lifestyle. As a general practice, the customer bears the one-way transportation cost (e.g., returning the defective item), while we bear the cost of dispatching the replacement, unless otherwise agreed in writing.
6. Documentation Required
- Original invoice or order confirmation.
- Photographic/video evidence of the defect.
- Product tag/label details, where applicable.
7. Warranty Validity
The warranty is valid only for the original purchaser and is non-transferable, unless stated otherwise by the brand. Claims made after the warranty period has expired will not be honored.
Last Updated: September 2026